Shipping Policy

The following shipping address requirements are applicable to all destinations:

• The shipping address must be exclusively in Latin characters.

• The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.

• We do not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

International delivery

• A customer’s phone number is required to ensure smooth delivery.

PO Box delivery

• Delivery to a PO Box is only for destinations in the United States. 

• PO Boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO Box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO Box.

• PO Box addresses are not supported by Express Delivery.

• The correct address formatting guidelines should be followed when a shipment is directed to a PO Box:

  • First name: John (matching the name on the box) 

  • Last name: Smith (matching the name on the box) 

  • Address 1: PO Box 1776

  • Zip code: 28034

  • City: Dallas

  • Country: United States

Note:

Deliveries to a PO Box might encounter delays or issues, even when the address guidelines are followed. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.